Terms of Business
These terms govern the supply of services by Robin Bush (“I” or “Coach”) to each of her clients (You or Client) to the exclusion of all of other terms (Including, but without limitations to, the Clients own standard term of business).
The terms may be varied or supplemented only with the written agreement of Coach.
Warranty of Coaching Capability
I warrant that I have completed appropriate and sufficient coach training and am reasonably capable of performing the Coaching activities in the role of Coach
Understanding the Coaching Relationship
We are entering into a coaching relationship. There is not, nor will there be, any type of therapy or psychological counselling. If these are needed or the need for them is identified at any stage in our relationship, it is your responsibility to seek out and engage these services from a licensed professional.
Understanding the Coaching Challenge
An important element of the coaching relationship is the coach’s role in providing challenge and opportunity for growth, which I will always endeavor to do sensitively and as appropriate to You. Nevertheless, You acknowledge that Coaching, by its nature, may be personally, emotionally and physically challenging; and that it may, at times, lead to feelings of frustration, annoyance and stress.
In the course of our time together, You will not hold me liable for any loss or cost incurred by You (or any person related to You) in the event of any mental, physical or emotional stress or distress (or other ailment or condition) caused either directly or indirectly in relation to the Coaching. You shall indemnify me in the event of any such claim.
I want to provide You with the best service and support and believe that honesty and trust are critical for our coaching relationship to thrive. If at any point I say or do something that upsets You or somehow does not feel right, please let me know so that I can do what is necessary for You to be completely comfortable and satisfied.
Liability
As your coach, I will endeavor to support your development as best I can. However, You accept that You are wholly responsible for your own achievements and success. I make no representation or warranty to You that any of the Coaching will work for your particular circumstances. I cannot and do not warrant that You will take any specific action or attain specific goals or outcomes. I cannot and do not accept responsibility for any decisions, choices or actions that You might make whilst receiving or as a result of Coaching. You will not hold me responsible for the failure (in whole or in part) to achieve any of your goals or desired outcomes.
In signing this agreement, You agree that You are aware of the limitations of Coaching as described in this Agreement.
In signing this agreement, You confirm that to your knowledge, there is no reason why You should not enter into this Agreement and the coaching services provided therein.
Confidentiality
Our coaching relationship is built on trust and I would wish to give You assurances that I take the issue of confidentiality very seriously. At the outset of any session, I will likely reiterate such assurances. In the unlikely event I don’t make explicit mention, please note that I remain bound by the confidentiality clauses of this Agreement and by those of my Code of Ethics.
As such, I agree to keep our coaching conversations strictly private and confidential. All coaching content, including your personal ideas, expressed thoughts, desired goals, future plans, business affairs, job information, personal and other such private information will not be shared by me with anyone, except at your expressed request and with your expressed written permission. I will not, at any time, either directly or indirectly, voluntarily use any such information for my own benefit, or disclose this information to any third party. I will not voluntarily disclose that we are in a coaching relationship without your written permission.
Coaching sessions will be delivered from a private venue and have no other persons’ present other than myself when engaged in a Session.
Any hand-written or electronically-captured notes and records will be used solely for the purpose of supporting me to be a better coach for You. All such notes will be securely stored by me at my home, either in a confidential file (paper-based notes) or on appropriately secured computer (electronic-based notes) for up to 6 months after the Coaching has ended (in case required by You and I for subsequent or ongoing coaching work) before being destroyed. You may request that such notes relating to You be shared with You at any time during the coaching and for that 6-month period following the coaching. You may request that such notes relating to You are destroyed at any point once the current Coaching work has concluded and up to 6 months after.
It is my normal practice to meet with my supervising coach and discuss aspects of my coaching practice. I warrant that this is done on an anonymous basis and that at no time will I divulge your identity.
Intellectual Property Rights
As a by-product of the Coaching, You will likely generate new ideas, plans and other works. You will retain the rights to anything that You yourself produce, either directly or indirectly, as a result of our work together.
As part of my delivered Coaching Services, I will make use of processes, techniques, presentations, methodologies, precedents and materials (“Materials”). Except for your own personal use and in conjunction with the Coaching, You have no right to use, reproduce, make available, copy, disseminate, retransmit, sub-license, distribute, sell, publish, broadcast or otherwise supply in any medium and in any manner, shape or form any such Materials (or any part of them).
As part of my delivered Coaching Services, I often provide You with Materials. In that event, I hereby grant You a non-transferable, non-exclusive license to use those materials strictly for the purpose of participating in the Coaching and for your own non-commercial, personal and professional development purposes and subject to the restrictions noted in the above paragraph.
You shall indemnify and keep me indemnified in respect of any loss or damage caused or sustained by me in the event of your breach of this section (“Intellectual Property Rights”) of this Coaching Agreement.
Personal Information
As part of the Coaching, I may need to obtain personal details or confidential material relating to You personally. I shall make reasonable endeavors to ensure that such information and material shall not be disclosed to any third party without your consent. However, please do note the following section regarding my Coaching Log and its intended use.
Coaching Log
As a part of my coaching practice, ongoing development and commitment to maintaining my coaching credentials, I maintain a Coaching Log listing all clients by name. By signing this agreement, You agree to your name appearing in that Coaching Log; and to that Coaching Log being shared with recognized industry bodies including The International Coaching Federation (ICF). Please note that this is strictly for the purposes of my coach credentialing, that my Coaching Log is securely stored on my computer systems, and that the log is treated in strict confidence by the industry bodies with which it may be shared.
Coaching as Independent Contractor
You acknowledge that I have been engaged by You solely as an independent contractor. I act at all times as an independent contractor and have no authority to bind or represent any other party in any way. You shall not hold any party liable for any act, matter or thing done or to be done by me in the course of the Coaching.
Payment Terms
It is my standard practice to request payment in advance for all coaching sessions.
To book and confirm a one-off session, payment must be made and received in advance.
To book and confirm a coaching series (multiple-session package), advance payment is required for Session Two in order to confirm your booking.
For any multiple-session coaching series, advance payment(s) can be made per session, for the complete series or for part thereof. In the case of paid-for but subsequently unused sessions, refunds are available subject to the terms of my Cancellation Policy and Refund Policy.
Where a multiple-session coaching series has been booked, there can be some flexibility in payment arrangements, specifically where we mutually agree in advance and are documented in our signed Coaching Agreement.
Please note that all payments should be made on time. If you are having difficulty for any reason, please let me know and we can discuss. I only permit one session on a credit card (reserved for clients engaged in a multiple-session coaching series). And if you regularly pay late, that may be the grounds of terminating our relationship.
It is my standard practice to provide invoices and receipts for all payments. If you have any special requirements, please let me know in the beginning of our work together.
If our time together is being paid for by your employer, I am happy to send an invoice well in advance and will rely on you to see that it is paid on time.
Refund Policy
You may cancel an individual session, your entire coaching package or any part thereof without charge, provided you give a minimum of 24 hours’ notice.
There are no refunds available on any session missed without notice.
There are no refunds available on any individual session cancelled with less than 24 hours’ notice.
Where notice given on a coaching series is less than 24 hours, the full cost of the imminent session will be deducted from any refund.
For any paid-for but unused sessions (including achieving your coaching objectives early), you have the choice of: a full refund for those sessions; saving those sessions for up to 12 months for future use; or gifting those sessions to another person (either someone you choose or by donating your session to my pro bono program). For your nominee, gifting sessions is subject to my deeming that person suitable for coaching.
There are no refunds available for any delivered session. If you are not happy with your session for any reason, please let me know immediately (within 24 hours) and I will offer you a complimentary session where we can focus on redressing the balance.
Cancellation Policy
You may cancel an individual session, your entire coaching series or any part thereof without charge, provided you give a minimum of 24 hours’ notice prior to the next session.
Missed sessions or sessions cancelled with less than 24 hours notice will be charged for. So please take steps to let me know of any cancellations or changes with more than 24 hours’ notice; or if within 24 hours, to keep to our original commitment.
No Show Policy
Life is challenging. If you expect to be late for an appointment, please let me know by phone, text or email.
Clients who are not on the call for their scheduled start time and have not notified me will be considered a “no show”. Full payment for the session is still required in the event of a no show.
Late Arrival Policy
If a client arrives late for a session, that session will still conclude at the previously scheduled and agreed end time. So please be on time.
If I expect to be late for our appointment, I will let you know by both phone, text or email, which- ever is your preference.
If I am late for our appointment, I will offer to extend that session to ensure you receive the full session time, where both our schedules and circumstances permit. If, for any reason, that is inconvenient or otherwise not possible, I will offer to make-up the time by extending a future session by phone.
If I am suddenly unable to attend an appointment (for example, due to sickness or family emergency), I will let you know immediately by phone, text or email; and reschedule your session for a mutually convenient time. I will do my best to reduce any negative impact on you.
Term and Termination
The term of this Agreement will be the Period to deliver the agreed Session(s) as noted above, plus 7 working days to complete any Final Session follow-up.
You or I may cancel this Agreement for any reason and at any time prior to completion of the Final Session, with immediate effect upon written notice. We agree to hold one another harmless for any cost incurred as a result.
Legal Disclaimer
I am a provider of professional coaching and personal development.
If you are unsure what coaching is and whether you are in the right place, please read my website in the Frequently Asked Questions.
Please note that I am not a licensed health care provider and do not engage in patient diagnosis or the practice of medicine. Similarly, I am not a counselor or therapist.
All advice, both on my website and during one-to-one coaching sessions, is given in good faith and without prejudice and must be deemed appropriate by yourself.
I do my best to make it clear when I am offering an opinion and when I am delivering facts. If you are in any doubt, please ask for clarification.
Robin Bush is a sole trader trading as RPM Creative Solutions.
Legal Interpretation
The validity and enforceability of this Agreement will be interpreted in accordance with the laws of the State of Michigan applicable to agreements entered into and performed Michigan.
This Agreement is our entire understanding and may not be modified in any respect except in an executed agreement.
End of Business Terms
